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“Can't be much worse.”

written by Docmarkc on 29/10/2015

Ok. Here is the situation.
I ordered and paid for a barrel. It arrived, I was excited. I filled it with water, sealed it. That took several days which I figured was normal. I emptied it, and used it as intended. After a very short while, one of the staves cracked. Now the barrel leaks.
I notified them by email, It took an amazingly long time to get responses to my emails. After some time they replaced the barrel. I was happy. I really appreciated the replacement.
I filled the replacement with water to begin the sealing process. Within hours, one of the staves split. Worse than the first barrel.
So...
I paid for, and want, one working quality barrel, but both barrels have failed. Response times have been slow and disappointing. I offered to return both barrels if they would send me shipping boxes and shipping labels. I want them to send me my money back, or send me a non-faulty barrel. I am not asking for anything unreasonable. I'm a nice guy. I do, however think I paid for a usable barrel, and I think I am owed either my money back, or a usable barrel. I am no longer getting a response.