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“Avoid them, they are untruthful and incompetent”

written by henrypage1 on 29/10/2015

Parcel Monkey collected from me on 19 October. The parcel was destined for South Africa and it cost me almost £50 to send it as a courier service.

After five days the recipient asked me where the parcel had got to. She was then phoned on the seventh day and asked for her ID number.

The next day PM contacted me to say that the parcel had been lost but that they would m,deal with the claim. Later that day they said the parcel wasn't lost and it could now be tracked on DHL's tracking system. I asked them what the delay was and they said it was because the ID was not included, but their website didn't ask for an ID number when the parcel was booked. PM then told me that the requirement for an ID number was recent but I found evidence that the requirement was actually established three years ago.

It is now ten days since I gave the monkey my parcel. DHL received it on 26 October, so for one whole week the parcel was with another service, which wasn't what I paid for. The parcel still hasn't been delivered and PM refuse to compensate me for late arrival of the item.

Don't use Parcel Monkey, they are untruthful and do use sub-contractors other than the service you think you are getting, and I have the receipt and tracking details to prove it.