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“Poor service”

written by Liotard on 27/10/2015

I needed an urgent repair to my PC as I was preparing a presentation for a conference. The initial response time was good as was the diagnosis of the problem by the engineer. It was a Friday. He said he would return on Monday or Tuesday to fit 2 parts. On Tuesday I was told by PC Callout's office that one part had arrived and the other was being delivered by courier. They would be fitted on Wednesday but they were not and the firm has not contacted me since. Promises on 3 or 4 occasions to call me back within 10 to 30 minutes were never kept - blatant lies!. I arranged for the work to be done quickly & efficiently by a local engineer whose bill was 13% cheaper than PC Callout to whom I paid a £30 deposit which I have had to write off.

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