written by Customer3015 on 26/10/2015
Had a free eye test voucher from vision Express and decided to have my eyes tested since the last time I had one done was more than 2years ago and was looking forward to buying new pairs of glasses at the end of the month. Booked the appointment and when I got to the store showed voucher to the lady who was going to do the initial test and she said that was fine. Everything was rushed through. At the end of the exam one of the staff took me to the counter and demanded payment, I then gave her the voucher. After I handed in the voucher was waiting for my prescription but instead was getting this funny look from the three staff behind the counter. Then one of the staff who did my main test was like that is it I can go. At that point I had to tell them I needed my prescription before they gave it to me. The experience made me feel like if you're not spending any money then you don't get your prescription. I planned on getting my glasses from them but the experience has left me looking somewhere else.