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“Do not use - Cleaning not up to scratch”

written by scthompson23 on 24/10/2015

We arranged for perfect clean to do a full check out clean when we moved out of our flat. It was a modern three bed flat, very easy to clean in a good condition. We ordered them the morning of the check out. We probably should have checked once they had left but assumed it would be clean given they specialise in check out cleaning. When we got the check out report back we were charged £75 for further cleaning of the oven and sink which were not in an acceptable state, looking at the photos on the report there was still grease marks on the cooker even though it had supposedly been professionally cleaned. After paying over £300 for a flat to be professionally cleaned we felt it was unacceptable that it was not in a clean state.

We contacted perfect clean about this and all they could offer was to redo the job. Obviously as we had already moved out this was not possible, which seems fairly obvious since they were doing a check out clean. We will not be using this company again and would advise anyone not wanting to have to pay twice for cleaning to not use this company for check out cleaning