written by Dev2 on 19/10/2015
Went through a broker, I was told that it's three years contract but can change after one year
I tried change after year, I was ask to provide alternative quote and if they can't match the price, will allow us leave
I have provided them the quote from British Gas, it took Dual energy almost one month to decide us to leave.
Because it was so long british gas could not offer the same deal so i had to go for another supplier (Npower) Npower applied for the transfer of the supply but dual energy put stop and said that they will only release supply to British Gas
Leaving me no choice but to pay higher rate.
They also refuse to refund overcharged VAT
So I wouldn't go near them