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“Plus500 Are not allowing me to withdraw my money.”

written by charlesbrand on 19/10/2015

Simply a broker which can't be trusted so I'd steer clear.
Here is my situation: I deposited £400 into Plus500 to test their system.
Made nearly £2000 in crude oil by following the news.
Provided a copy of my full UK driving licence and my HSBC premier bank statement as proof of address of where I have lived for the past 24 years and passed all of their verification.
Withdrawal requests keep being cancelled for reasons such as
1. "Entered the wrong account number" - Untrue, I took a screenshot of the account details I entered and even provided this to them.
2. "Didn't enter IBAN number" - UK based bank account therefore their form didn't request my IBAN number. I later provided my IBAN number however this didn't help.
3. "Haven't verified bank account" - I provided a full bank statement which was issued within the last 6 months, contained my full name and matched the account numbers specified.

Plus500 are clearly giving me the run around
Ask yourself, do you really want to use a system which has absolutely no customer service, which refuses to withdraw you your money if you make a profit. Imagine if I had deposited £40,000 rather than £400.

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