written by 101Peacock on 19/10/2015
Unlike most delivery services there was no prior warning, text or email, of an impending delivery so we missed the first attempt. I want online and rearranged for another day but no window of delivery was given so...we waited from 9am 11am..2pm..4pm we phoned and the auto service said "out for delivery" so...6pm...then we phoned to speak to someone and waited and waited 18 minutes at 7p per min. Eventually they phoned the courier "be with you in 1 hour" so we waited..and at 7.33 our package arrived. Who to blame, i don't know but in this day and age it can be better than this. Note passport office, don't use this firm again please.