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“Charge for change of appointment”

written by Chapman114 on 16/10/2015

Generally I am very happy with the results after the laser surgery and the treatment I have had from the staff. However, I find very disappointing that they charged me £15 for cancelling one of my aftercare appointments. I have been ill and I could not make it to the appointment, I called before the appointment to let them know that I would not make it and they said that I would have to pay... What should I have done? Get out of my bed and drive 40 miles to the appointment with a fever of 39 C?
I am very disappointed and let down as this shows that money is what they focus on after all. I have never missed any appointment, they should consider to allow clients to cancel appointment without charge in case of illness. This situation has unfortunately changed my experience with Optimax Birmingham. I was a very happy client, however this little silly thing has really upset me.

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