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“Waste of time - shocking service.”

written by MileyLawson on 15/10/2015

Ordered a single very small item. Paid £2.95 for standard postage (Biovea clearly padding their profit margins with excessive postage costs), 2 weeks later item had still not arrived.

Waste of time to call them, systems were down, wait for a call back only to be told that the item was out of stock when I ordered it and is still out of stock with no ETA for delivery.

Cancelled order and received refund (the customer support guy was friendly and processed a refund, to his credit but nobody proactively called me to tell me they couldn't get the order to me). I have wasted a lot of time waiting for a product I could have gone and bought somewhere else in the meantime!!

Waste of time, excessive postage costs, poor back-end systems. Will not order again, will recommend friends and family to avoid.

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