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“I ordered a Dyson Dog Grooming Kit from Littlewoods...”

written by on 10/10/2015

I ordered a Dyson Dog Grooming Kit from Littlewoods online however it never arrived.
I contacted littlewoods to inform them of this and asked them to remove the charge.
I was told by Littlewoods that they would put on hold the charge for this Dyson Dog Grooming Kit.
However I found that they did not, and as a slap in the face Littlewoods updated my credit profile to say the payment was late.

I called Littlewoods 4 times. Each time I asked for a Supervisor but they wouldnt put me through to one, instead they chose to put the phone down. I have since found out that the call centre is based in South Africa and the management of Littlewoods does not allow for calls to be put through to Supervisors.

I have sent emails to twitter and [email protected] and both have not been helpful.

The reply from Twitter says that the agent should never have said that the transaction would be put on hold, and that I would have to pay for the product until the issue is resolved. However I have it in writing that a Littlewoods Live Chat Agent promised to put the transaction on hold.

I have yet to receive a response to the complaint sent to DirectorsOffice