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“Do not use them!”

written by Meganlee on 08/10/2015

I ordered 3 photobooks with photocovers. The books arrived with lots of blank pages and a blank cover. I emailed vistaprint, they apologised and sent me a website credit to try again. I tried again, thinking it was a one-of mistake. The photobooks arrived, again with blank pages and a blank cover. I emailed them, and again they wanted to give me a website credit. I told them I wanted a refund as I did not want to waste my time on a third occasion. Vistaprint emailed back " Meanwhile, to guarantee your satisfaction and with regard to your refund request, I kindly inform you that you will shortly receive an automated email containing a Web Form link." I never got this email. I kept emailing vistaprint, and finally I got this response from Vistaprint:
"Would you please send the following details to this email address, so that we will process a manual refund to your bank account for the cost of the photobook: Claims-IBAN number
-Swift code/BIC
-Bank account number
-Billing address
-Bank Name
-Customer Email"

I sent my details as requested and heard nothing. I emailed both customer service and claims, and never received a confirmation that my bank information was received or if they would process the refund. I finally emailed to inform Vistaprint I would be giving them poor reviews wherever I could.

I am £45 out of pocket and have wasted way too much time chasing them up.