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“Disgracefull attitude to long term customers”

written by benjamat on 06/10/2015

A nationwide member for over twenty years.
In that time I have made it a policy to buy my cars using loans from nationwide and having a perfect credit history I have had no problems in this area at least.
I recently decided to again change my car and take advantage of the advertised rate of 3.6%, so was shocked when I went online and discovered that I was to be charged 5.6%.
I thought that this was a mistake somehow so went to my local branch in Cwmbran to ask about this.
The staff as usual were unable to give me any form of explanation or had any idea how to get me an answer. I complained to them and they said they would look into it and call me which they did the next day. The answer I got was a refutal of my complaint and still no reason for the higher interest rate. I wrote to nationwide using the secure email facility on the web site but received no reply.
I can get no response from nationwide now but can only assume that my treatment has to do with the fact that I am approaching my 65th birthday.
There is much more than the amount I asked to borrow sitting in my account.
Be warned, not only will you continue to receive poor customer service in general but you will be penalised because of your age.