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“Very helpful in store but website is useless”

written by Reviewingcaboose on 06/10/2015

The staff in store were all very helpful, they explained the correct fitting for different suits and how it differed between how traditional a suit is, they allowed me to keep my morning suit (Royal ascot) with them for longer or pick it up early all free of charge, the suit was in great condition and fitted perfectly, no problems at all EXCEPT the website, the moss bros hire website differs from the in store system and so different items are available, different packages can be altered in different ways and the prices quoted are different, also the website doesn't allow you to add any student discounts. The website needs some testing by some independent users. I would also rather have paid the full amount on collection, I'm not sure why the initial deposit in required when it's simply a transfer of their own products between their own branches on a truck which would be delivering anyway, especially as it doesn't even leave their possession, strange and worrying payment system considering if I didn't like it, wanted to change my mind or it didn't fit and I didn't have enough time to change it I would be stuck having paid the deposit and not even taken the suit out of the store. Apart from the website and the payment system, luckily it all worked out nicely, would recommend to a friend but with a few tips to save money E.G don't do it online, and make sure you get the order right the first time otherwise it'll get complicated and time consuming.