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“Not the 5* airline I was expecting”

written by ZoieHiggins on 04/10/2015

We used Qatar for a trip to Bali. London Heathrow to Doha then connecting flight to Denpasar Bali both flights with Qatar. London to Doha flight was in a 777-300 Dream liner and only half full. Service, meals etc. were really good. Doha to Bali in a 787-8 dream liner. Well if it was like being crammed into a cattle truck. The lay out on this smaller aircraft was 3 3 3 seat layout and you couldn't even eat your meal without knocking the person next to you with your elbow. If the person in front laid the backrest down the tray would be digging into your tummy. Never again. The service on my return journey was not the best. I had ordered a diabetic meal and when I said I didn't eat fish I was told that it is the diabetic meal I ordered and there wasn't an alternative I said I would have a standard meal. The look on the stewards face was like thunder and he was so rude. On the last flight when the breakfast was served again I was given a diabetic breakfast and when I asked for a croissant the stewardess said that it didn't come with one. Then why I asked do I have low fat spread and low sugar jam? what was this to be used for as there was no bread roll. Again she was quite arrogant in her approach. I would not use this airline if I had a choice, sadly I didn't as this was a package deal. Next time I will book with a different agent to avoid flying with Qatar again. The good points for this airline are as follows, good seat back entertainment and the fact that the Dreamliner aircraft are very quiet, the food was good, just everything else was not as expected with a 5* airline. Perhaps they just want to encourage people into upgrading to 1st or business class because economy is a cattle truck.