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★★★☆☆

“Good customer service but expensive”

written by RubyDriscoll on 04/10/2015

I was looking to renew car insurance in March and a comparison website listed Sheilas Wheels Broker as the cheapest and initially they were, but once I looked into some changes a few months later such as additional drivers, change of care use and change of address etc I came to realise how expensive they are! To change from SD&P use to business I was charged an additional £62!
I find their customer service, once you wait 30 minutes to get through, very helpful and polite I have to give them credit for that. Their call charges are phenomenal and call waiting times too, so that along with ridiculous additional charges for minor changes I can't say I would recommend them, which is a shame as the many times I have called them I have found them friendly, helpful and professional.
I realise them being a broker probably doesn't help with the expensive charges but still, I will be unfortunately looking elsewhere next time I renew.

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