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“Very poor”

written by NolaVogel on 02/10/2015

Purchased a bike on 21/09/15 I was given a delivery date, waited in all day, but no bike. After contacting them they said it would be the next day, guess what, no bike. Eventually it arrived after a week. When I got it out of the box I discovered it was damaged (internal cable to rear brake faulty) & that I had to build it by that I mean attach, brakes and aligne pads, index the gears, tighten headset attach bar tape & crimp ferrules to cable ends. The web site says all bikes are fully tested before delivery. Rubbish.
I also ordered a helmet, I'm still waiting for that. Contacted them yesterday, they put the blame on Royal Mail. Today still nothing, and now they say they no longer have the size I want, so have requested a refund. If your ordering from Them would suggest walking to the depot pay your money and pedal home, it's quicker.
The staff on the phone are very apologetic, but at no time did they ever even offer a discount off my next order, even though I won't order from them ever again.

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