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“terrible airline”

written by 461Dean on 02/10/2015

I booked virgin atlantic flight ticket from London to LA. I received an email from travel agency about flight schedule change (two hours earlier return). I had already booked a tour package and would therefore not be able to meet the return departure time. I asked to reschedule to next day flight even though I need to pay extra for accomodation ( which made me already furious) as they don't have later flight on that day. They refused to change it for free, or refund and asked me to pay a penalty fee for rescheduling saying it was a minor change (2 hours earlier flight!). It was not my fault and desire to change the itinerary.
I have never had this kind of problem with the other airlines. Virgin atlantic already ruined my mood before traveling. They seem not to care about customers at all. Horrible.