written by kevinwalmsley on 02/10/2015
We had booked through Atlas car hire a name we had heard of before for a good deal and since it was so good we decided to take insurance out. On arrival at 9.30pm at night when it was dark we received our toyoto auris - we did an inspection of the car and marked off what they had wrote. The car was great done the trick few scuffs on it but it looked fine. On return to the airport we thought hand over the keys everything would be fine- Not a chance. They said we had damaged the paint work on the drivers side under the door when arguing that the damadge was there and they wrote it down on the paper they said no that was other damadge and said they would take the money of the card details that was left. No amount of arguing or raised voices helped the matter they said they were taking the money and that was that. The man had the cheek to turn around and say " whats the matter you have insurance " it was unreal how they persuaded us into paying and in reflection now the cheaper doesnt mean the better. Please don't take the chance that you might be lucky and dont get taken in to paying go with a decent reputable company such as europcar, Avis.. Any big names!!!!