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★★★☆☆

“Strange method of shipment ”

written by StephenNorthernIreland on 01/10/2015

I ordered a laptop of this company. It had a tracking number which I checked the following day. When I checked the status it reported it was out for delivery on Saturday. Happy days I thought as it wasn't due till Monday. Very efficient and very good service. When I checked again later the status had changed to 'returned to depot wrong address'. As it was late afternoon on Saturday I decided to phone the delivery company on Monday. When I phoned a young lady explained that save for laptops had addressed the package with a house number and a postcode. My thoughts were that the address wasn't actually wrong and the courier company could have worked out the street name from the postcode. Anyway she assured me the package would be delivered next day (Tuesday). Late Tuesday afternoon and nothing. Onto the phone again to explain this time to a male employee. Gave him the street address yet again he assured me it would be out on Wednesday. Wednesday morning I rechecked. Status 'goods held'. Once again onto the phone with another promise it would be out that day. Wednesday afternoon at last the laptop arrived. So both the courier company and save on laptops share the blame. One for not addressing the package correctly and the courier company for incompetence in not being able to work out a street name from a postcode. Anyone with Internet access can do it. I should add that I paid with PayPal and my full address is on there. I would use save on laptops again but please try addressing packages fully. Thank you.

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