written by Gg18561 on 28/09/2015
Absolutely terrible - and I haven't even had my experience. I urge anyone who are looking to purchase through activity superstore to go with another provider or better that book directly!
I booked a go karting experience for 2 with activity superstore. When I went to book it the Thurrock track had closed down so they offered an exchange however there is no other go karting tracks close to me. I was explaining this to the manager that it would cost roughly £100 extra in travel by train to get to the only other go karting track. He was so rude and asked what train station I would be travelling from and went on national rail enquiries to find a cost for a travel card and his actual words was 'errrrrr it will actually cost £39 for a travel card each so £78' I couldn't beleive his rudeness coming from a manager!!!!
The exchange clause is ridiculous that promotional products are not included. I chose a spa day with a promotion it is £57 and without the promotion it was £139 for exactly the same experience. So I would have to pay more than the £57 to get exactly the same spa day with the exchange! The manager could not explain to me why there is the same product for 2 different prices.
From the disgusting treatment activity superstore have given me I never want to deal with them. When I want to book an experience I will go direct with the supplier and I recommend anyone does this.
DO NOT BOOK WITH ACTIVITY SUPERSTORE!!!!