written by ZBILWANI on 26/09/2015
I waited 40 minutes to be picked up on the terminal then waited 1:30 minutes in the line (After 20 hours journey and with my pregnant wife) THE STAFF IS EXTREMELY RUDE, INCOMPETENT, ARGUMENTATIVE, CONDESCENDING AND HAVE TERRIBLE ATTITUDE in particular the person I dealt with who is the WORST CUSTOMER SERVICE REPRESENTATIVE I HAVE EVER COME ACROSS IN MY LIFE. Their service is absolutely PATHETIC, They FORCED me to take their INSURANCE even though my credit card company confirmed that I am covered and I can refuse the car rental insurance. the person I dealt with refused to rent me the car if I don't take THEIR insurance, he said I will be driving illegally if I don't take their insurance. I paid for the LUXURY CAR option and I was given a BASIC model of Nissan ALTIMA with scratches all over the car. If I had an easy choice I would have paid more money but rented from somewhere else.
DO NO GO FOR THE LOW PRICE. THE EMPLOYEES ARE VULTURES.