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★☆☆☆☆

“WORST CAR RENTAL AGENCY EVER”

written by ZBILWANI on 26/09/2015

I waited 40 minutes to be picked up on the terminal then waited 1:30 minutes in the line (After 20 hours journey and with my pregnant wife) THE STAFF IS EXTREMELY RUDE, INCOMPETENT, ARGUMENTATIVE, CONDESCENDING AND HAVE TERRIBLE ATTITUDE in particular the person I dealt with who is the WORST CUSTOMER SERVICE REPRESENTATIVE I HAVE EVER COME ACROSS IN MY LIFE. Their service is absolutely PATHETIC, They FORCED me to take their INSURANCE even though my credit card company confirmed that I am covered and I can refuse the car rental insurance. the person I dealt with refused to rent me the car if I don't take THEIR insurance, he said I will be driving illegally if I don't take their insurance. I paid for the LUXURY CAR option and I was given a BASIC model of Nissan ALTIMA with scratches all over the car. If I had an easy choice I would have paid more money but rented from somewhere else.

DO NO GO FOR THE LOW PRICE.  THE EMPLOYEES ARE VULTURES.

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