written by lisadarcy78 on 25/09/2015
Was supposed to have smart meters fitted today with an approximate time between 10am and 2pm. After waiting till 3pm, I rang querying the arrival of workmen. I was told by the contact centre operator that first of all they couldn't find my house. She said they had been ringing me but there was no answer, after I told her I had been in all day, she replied that I must have given a wrong phone number, I asked what number she had, she said she wouldn't tell me. Finally she said that I had given a wrong postcode (which is funny as all correspondence from British Gas concerning this had the correct details). I asked if I could reschedule as I had to leave for work, she gave a date for the middle of December!! When I said that was crazy, she asked me to not swear!!!! Not impressed at all!!! I am a customer service manager and if any of my staff treated a customer in such a way, I would have dealt with and retrained that member of staff accordingly!!! Very poor treatment of a long standing customer!!! Very disappointed