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“not interested in holiday feedback”

written by Exxxxie on 23/09/2015

I can only agree with the comments from the other low starred reviewers. we had a problem on holiday re a strong, unidentified chemical smell in the annexe bedroom building of the villa. we spoke to the rep at length and as the source of the smell remained unclear, we would not use the room. we were not willing to take any health risks, espec as my daughter suffers from eczema and has anaphalaxysis, so highly sensitive. A report was written to the boss by the rep regarding the situation. on our return we were not contacted for feedback, just received am automated holiday questionnaire. then we initiated e mail correspondence with Simpsons who were dismissive and disinterested in our opinion or point of view on the issue . having read the report there are areas of it we disagree with entirely. we felt we were not given any interest or credence. would never use again. very insulted to be offered a hamper when we requested a portion of the accommodation price back to cover the cost of a bedroom that was unusable in our opinion.