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★☆☆☆☆

“Worst company we have ever used”

written by 395McClure on 22/09/2015

I wouldn't recommend someone I hated to use this company! We ordered a mattress. They sent a mattress topper. The company promised to email confirmation of the order which they didn't. When we phoned we where told our ordered had been shipped it may or may not arrive as they couldn't track that particular driver. We have constantly emailed them and phoned them to say they have delivered the wrong product and their customer service is poor. the person I dealt with, one of the sales team actually asked me to move the delivery we had received whilst on the phone to her so I could describe what's in the box. When I said I couldn't because I'm pregnant and under strict instruction not to lift anything as risk of muscarriage she responded by saying AS IF HER OR THE COMPANY WAS INTERESTED IN THAT. We have since found out they are part of kiddicare so that's reassuring.
This firm does not care about anything but getting your money. In fact one of its staff members called my partner and asked for his card details to get our correct order. When he refused as we had already paid she terminated the call after being verbally abusive down the phone. When we reported this to the company we where told that it wasn't company policy to take card details like this over the phone. Worrying! So if you'd just like a mattress and no stress in your life or rude staff then avoid this place at all costs. I wish we had.

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