written by on 26/08/2010
Been with LLoyds for over 30 years ,used to be a good bank with good service, now it's like the rest - how much can they extract from you with the least possible effort. The best item of service (for myself and my wife) was the full statement available from an ATM which was allways available and correct to that day and time. They have now discontinued this service- GET THIS !! "because the law has been changed and we are not allowed to let you have these statements" YES ! thats what the customer services told me, they graciously offered to send me a statement through the post and guess what, they're allways a week out of date. Sign up for telephone banking they suggest or how about banking on line Sir, if SIR wishes we can alert him by text to his mobile phone about his balance, I'me losing the bloody will to live, I only want to go into the bank (yes they still have them, big posh buildings full of demented would be customers)and see what has gone in and out of my account, I will speak to my dear wife when she has finished trying to get through to a human being at customer services who has'nt taken leave of their senses and see if there is room under the bed for a good old fashioned biscuit tin in which I can stuff my ever shrinking pension welcome to the world of the SELECT ACCOUNT