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“Excellent value for money.”

written by KarenRob on 18/09/2015

My husband and I have just returned from our holiday in Torremolinos. It was our worst holiday ever. Not because of anything you have done, we received some devastating news 20 minutes after we arrived at the hotel.

I just wanted people to know that they needn't worry about your holidays being such good value. If people are in the mind of 'you get what you pay for' they might be reluctant to take the chance. They need to know from people with experience that it isn't the case.

We were looked after from start to finish. The instructions we were given regarding flights, transfers and hotel were extremely clear. Even if we had never been abroad before we would have sailed through it. We went on a decent plane with lovely flight staff and a clean environment. When we got to the airport, our transfer rep actually approached us and asked whether we needed help. She didn't even know that we were travelling with her company and still wanted to help us. She gave us clear instructions, in English and directed us to our shuttle bus. Our driver was very friendly and helpful. We had a few rowdy (drunk) passengers on our bus who wanted to leave a slightly late passenger behind and he dealt with them very professionally. I would have asked them "how about we leave you behind instead?". He was a nice man though and managed to appease the hen party and the late passenger was able to board the bus with no problems. When we got to the hotel, the driver told us exactly where to go and what to do and didn't want any tips for his trouble. The hotel was scrupulously clean and the staff were friendly and attentive. They were extremely laid back yet amazingly efficient. This was key for us, we were very upset and needed some calm to keep us from just packing up and going home on the next available flight. The food was also above standard. I can't see how anyone could have had any complains there.

When it was time to come home, we checked our pick up time online and again we were given precise instructions of where we had to wait for our bus, which turned up early and since everyone was ready to board, we were able to leave for the airport early. Again we had a good flight and the captain of the plane actually came out serving food and drink, which is something I have never witnessed before. Nice touch.

We have always bought package holidays from Thomas Cook but this holiday has changed our mindset. We only booked this because it was last minute and Thomas Cook didn't have anything to offer that caught our interest.

If we had been of sound mind during this holiday I'm pretty sure it would have been our best holiday yet. I wish we could have appreciated how good this holiday was.

This is all down to you. Well done!

And thank you for showing us that the grass actually can be greener on the other side of the fence..... And cheaper!
Of course there are added extras. Nobody should expect free baggage and transfers though. It still works out a lot cheaper. In fact I have checked the price of this holiday elsewhere and couldn't find anything less than £400 dearer. That's your spending money right there.