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“Absolutely appalled by service - AA emergency home cover”

written by MariaEv on 18/09/2015

I have been forced to give this review a 1 star but it truly does not deserve it. My issue started last night came home to a flooded laundry room. Rang AA emergency line as I paid with my home insurance at 8pm, pipe was leaking so needed to be stopped also no hot water or heating. Was told would be a 3 hour wait which I accepted. Man came at 12.15am. (4 hour wait) looked at pipe and said he could not do anything as was in a heating pipe, said he would get someone to come in today left with water still running down the wall. Put towels and bucket down . Rang AA at 8am to see what was happening, told I would hear within 2 hours. Waited until 11.30 no call so I rang again. Was told within the hour. It is now 1.15 in the afternoon and still no one has rung me to explain what is happening. I have an 82 year old parent who I look after who is cold and agitated which I explained all of this to AA this morning to please try and fix the issue as soon as possible. am now going to ring again! Absolutely appalling customer service! All I want is for someone to stop the leak so that the heating can be sorted! Is that too much to ask