Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
3619629

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“The worst customer service of any car insurer - NO...”

written by Jimthebob78 on 05/09/2015

Quite simply the worst customer service I have received for a long time! They locked me out of the quote when I was attempting to buy the policy just as I entered my card details.

Had no option but to call customer services and an adviser answered the phone and said I am sorry every one is busy can I call again on Monday! No I can't!

Having explained the situation - she then asked for my details only to tell me that she couldn't unlock the payment screen and I would have to ring back on Monday - my policy expired on Sunday so not an option.

Why answer the phone and tell new customers no one can help and when asked to speak to a manager - inform me they are all on the phone!!!!

I have gone to Tesco Bank - easy to arrange and only £3 extra a month!

Octagon clearly do not want new customers - beware if they come up as the cheapest!!

Was this review helpful? 0 0