written by McLain184 on 01/09/2015
Please make sure the person I dealt with is not your Tour Manager. Horrible and arrogent. Disrespecting India and folks coming from India on the Tour, and lots of references to Indian Timings.
Lots of late finishes i.e. dinner at 10.30pm, and regularly after 9pm - too late for children, and wakeup calls from between 5.30am to 7am - very difficult for families with young children.
He often vanished once party reaches places to visit, and not once did he come and ask if anyone had any problems and needed help.
He argued with several members of the tour party, and had no concerns about having mealtimes at set times for the elderly members that required medication, and showed no concern at all when one person fainted, and another person slipped and hurt her hip. Another family had their handbag stolen in Florence, and he did not even ask if they needed help with the police.
Prime importance is only about Toilet breaks/coach travel and not about seeing places.
Every day was rushed, and spent lots of hours travelling and not sight-seeing.
Hotels were 20+ minutes outside of the cities, and also not up to 3*/4* standard.
Evening meals were sub-standard/bland. i.e. 1 set of salt and pepper shakers for 40 people.(Hotel Mercure - Rome West), and spinach omlette served to strict vegetarians!
Please cancel your bookings if the person I dealt with is your TM
This review is for our current 9 day E.E Tour.
Assigns a tour guide for Rome and we reached inside vatican after the local guide left for the day.
only good guided tour was Florence, where the tour guide explained everything properly, did not rush the party and if some members were slow, she waited for them to catch-up, aslo pointed out the best place to stand to take nice pictures! - 5* for her.