Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
3611023

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“On Your Side?”

written by qvSilva142 on 31/08/2015

I have a mortgage via UCB, which is owned by Nationwide Building Society.

After the Building Society decided they had calculated my mortgage wrong, they upped the payments by about 10%.

Immediately I contacted them to state I could to afford these payments, what could they do?

They ignored everything I asked for. Can you reduce the interest rate? UCB is 5.29% and Nationwide is 3.99% at standard variable rate, so there is room for manoeuvre. Nope, they can't do that.

Every option I offered them, no good. Can't do. I just have to pay.

Can I extend the mortgage, so I pay less per month. Nope, because we don't think you can afford the *lower* payments, so we want to keep taking the higher one.

They are no help at all. They advertise their 24-hour Twitter support, but they just block you. Still awaiting their response from 9 months ago on Facebook too.

I now have to sell the house. Leaving me homeless.

Do not trust this bank at all. They are absolutely useless.

They called the police on me. I have letters about my complaint from Nationwide themselves. Another letter from the Financial Ombudsman responds to my complaint with a FOS reference number. When I call to ask for help, they can't do anything, because there are "No complaints on the system".

This is worst company I have ever dealt with. A mortgage company that can't calculate a mortgage. Then, won't help when you can't afford their stupidly high rates they trap you in.

Was this review helpful? 0 0