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“Trip cancelation”

written by Irenazaal on 25/08/2015

I had to cancel my flight and the airline will not refund me. According to their customer service agent they can't because they are a business and in business to make money. When I told her I get the feeling she's taking this personally she said it is personal Because of profit sharing you are asking for money out of my pocket"!!! This was appalling to me. Her supervisor said " I am not sure of the context of what she said"!!!! What have we been reduced to? Airlines are in the business of thievery and becoming rich by ripping people off? Aren't they in business to provide a service and get paid once the service is provided? When you talk to them on the phone is like you are talking to a robot. These people are ruthless. They do not give a sh**you didn't use their services they are in business to keep your money unfairly because they are allowed to come up with redicuolus policies like this. The sad thing is, we are the sheep that will never be able to do anything about it. The people who keep them in business are the least protected in this matter. I would rather drive all over the place then even think about supporting s-c-u-m like this ever again. I hope people who are profiting from my hard earned money, unfairly, choke on their own spit!!