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“WORST SERVICE EVER!”

written by youngchd on 21/08/2015

I booked my hotel through expedia for a specific date and right after I booked it, I immediately knew I booked it for the wrong date and called expedia to change this. I called not even 5 minutes later and explained to them that I had accidentally processed the wrong date. They said they would communicate with the hotel, fax the correct information and help me get it changed in order to accommodate my stay. At that point, everything was great and they had successfully changed my date- so they said. I then called a couple weeks after to check on the reservation and they had confirmed everything had been changed. Now, my daughter and I are booking the rest of our hotels for our trip and I called expedia because something told me I needed to triple check. Long behold, I called and they told me that nothing was changed and no paperwork was ever faxed over and they basically acted like they had NO CLUE what I was talking about. They had me on hold forever, tried to get me to pay more money and basically they aren't going to fix their mistakes in any way, shape or form. I guess you could say that they flat out lied to me by telling me that my dates were changed when they were not. Expedia is a TERRIBLE customer service company and I will be doing everything in my power to let everyone know that they should never use this company and they should use others who offer free cancellation and GOOD customer service. I am disappointed and now I have wasted money for no good reason. Please do not use this company, there are other companies that have much better service than Expedia. They have lost my business for life.