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★☆☆☆☆

“NEVER EVER USE THIS TERRIBLE COMPANY”

written by Sib-c on 18/08/2015

After arriving into Ibiza airport and finding the meeting point for the shuttle bus, we had to guess when the bus would arrive! When it did arrive they parked across the other end of the car park and just stood there waiting for us to guess that they are there to collect US!! So with 4 suitcases, my wedding dress and my husbands wedding suit (we were in Ibiza to get married) we had to drag everything across from the meeting point to the shuttle bus IN THE HEAT with NO HELP from the driver!!

Once we arrived at the office/yard where we were supposed to collect our car I would say there was easily 50 PEOPLE WAITING TO BE SERVED!! Needless to say we were made to wait OUTSIDE for 4 HOURS IN THE HEAT (as the office is barely big enough to hold more than 4 customers at a time) to then be greeted by what I can only explain to be the most MISERABLE, RUDE, DISRESPECTFUL, UNAPOLOGETIC, UNHELPFUL woman I have ever had the displeasure of dealing with in my life!! Who on top of making us wait for 4 hours (whilst I witnessed her take a toiLet break between serving EVERY CUSTOMER), gives us attitude and then tells us she doesn't have the car we had requested to hire over 1 month prior to our arrival! After I demanded to know why, she asked her colleague, "do we have any Range Rovers?" the colleague replied, "no way, you're kidding right, they will be lucky if they think they can get a Range Rover from us in the busy season!" REALLY? IS THAT SO? WHY ADVERTISE RANGE ROVERS IF YOU DON'T HAVE ENOUGH OF THEM FOR PEAK SEASON????????

From hereon the ladies attitude got worse (if that's possible) and she started to say, "what do you want me to do, its busy! Do you want a car or not?!" Then proceeds to offer me what she claims to be a "similar" vehicle...a VOLVO!!! Hahaha I didn't know whether to laugh or cry!! How is that similar? A Mercedes, BMW, Audi is similar NOT A VOLVO.

Anyway needless to say I was so angry by the whole bitter experience that I couldn't bare to be there a minute longer so told them to stick it and jumped into a Taxi. We instead hired a car from EUROPCAR who were absolutely faultless AND SO PROFESSIONAL and would use them again and again!!

Ok Rent A Car should definitely get MAJOR TRAINING FROM EUROPCAR otherwise just close down!!

WILL NEVER EVER USE THEM AGAIN FOR MY SANITY!!

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