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★☆☆☆☆

“Duet Card appears to be dead”

written by on 17/08/2015

I have had a Duet card since 1980 (when it was a Hornes card) and have a direct debit of $20.00 per month paying in to it. This used to be quite handy and it meant 'no interest' purchases at HMV and some Gents outfitters. Since HMV disappeared from my local high street a couple of years back, and all the associated menswear outlets seem to have gone out of business spending on the card has been limited so a healthy balance has accrued. After checking the creation.co.uk website I was glad to find that Currys PC World accepted it, so trip to the local store, purchase a laptop and hand over the card. After 40 minutes of personal embarrassment I was told that the card was not actually accepted. Got home (without the laptop which I was really only buying to use up the cards credit) and called the Creation Customer Service number to be told that I was going to be charged 9p per minute on to of my normal phone charge and got through to their helpdesk to be told that despite Currys being on their website it was at the discretion of the store as to whether they accept it. I asked where the card was valid and got told 'where the sign is displayed'. A less than helpful answer. I asked for the balance to be transferred to my bank account and the card cancelled which they performed without and quibble. I was then asked 'why do you wish to cancel your card?'.
God give me strength!

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