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★☆☆☆☆

“After contacting hayes travel on the phone last...”

written by patti kirk on 23/03/2011

After contacting hayes travel on the phone last september, we had a choice of two hotels in Gumbet all inclusive, after speaking to GEORGE my husband was informed to go for the Palm Gardens as this hotel was definatley a four star and had just been done all the way through, so we booked , on arriving at the hotel the damp smell as you entered the reception area warned us this was not a four star, afterbeing taken down flights of concrete steps around a wall into what i can only describe as a hell hole we got to our room, my god whata tip, the bathroom had so much mold and scumm the toilet bowl was thick dark brown and the surrounding floor also, the furniture in the room well i have seen better on a tip the floors were filthy big gaps with thick dust and mould what was suppoused to be skirting boards, after complaining at reception we were shown 4 more rooms they just got worse , contacting the rep ompossible contacting emergency number for hays ridicilous, had to call mydaughter in england to get them to contact us as we were not staying one night in that tip, by theway forgot to mention the blood and feauses on the bedding, eventually were given the name fo two hotels to go look at, 1 of which we were told by hotel staff one was worse than where we already were, after having to pay 20 lr for a taxi went to look at other they didnt know we were coming and stated they only had room for 2 nights we were there for 11 nights , tried contacting direct number we had been given byTAMSIN from hays nothing went back to the dump, called my daughter again who then went ballistic at them to get them to call us, while my husband onthe phone to her my daughter looking for a flight to get us home, this finally done , we informed hays they said we would after leave hotel straightaway NO PROBLEM but then informed us that we could not have transfer to airport which we had paid for because it was booked for return , so 100 lr later we got to the airport to catrch a flight home having had to pay for ourselves , so now its on going with this so called top firm to recoop my money atol and abta protect means nothing to this company ,they take your hard earned cash send you to hell then pass the buck saying they are only agents well mr agent this lady aint going away i will take this all the way and ensure that people will know about the horendouse way you do buisness the star rating i would not even give one butitwouldnt letmesend without rating BE WARNED

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