Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3559699

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“terriable service”

written by 204Conrad on 06/08/2015

During March, 2015,my husband and I went to Canberra for a short trip from Sydney. And we live in the east hotel as there was no other choice for us, the agency claimed we were not able to make any reservation with other hotels. we thought it would be fine if the environment and service is good there. But things turned to the opposite side. when my husband and I intended to have breakfast the next morning, because we could not find the way, and at that moment, we saw a staff walking towards us, i go ahead and asked her how could we find the place for breakkie. She said we couldn't have meal as the fee not included. we were quite confusing, because the day before, the staff from the front desk told us the breakfast was included. No matter how we explained to her, she did not allowed us. Finally, she asked us to follow her to the dinning hall, and she would ask her colleague who was working there to make sure of this. when we arrive, she talked to the staff there with their own language, which is very impolite. Finally, their conclusion was we were not able to have meal there. Though I cant understand their language, my husband could understand as his chinese is pretty good. After that, he told me the two girls did not to allow us for breakfast because we came from india. I was really surprise and mad at that moment and I went back to check that girls name card as I wanted to complain about this. Then I got there, finding that girl, and asked her why did this, she replied because she would go to Europe for a month with her husband very soon and got soooo excited so made mistakes. To me, its nonsense. I rmr her name is Connie Liu. I could never imagin such a bad experience ever!

Was this review helpful? 0 0