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“Do not ever use flooring first: ...”

written by McClellanpi149 on 05/08/2015

Do not ever use flooring first.

We have had the most awful service from them. After phoning, emailing with photographs etc with our grievances they don't even have the courtesy to call us back but instead send arrogant emails claiming our complaints are not warranted and after all the hard work they put in, it is "disappointing" to receive complaints like this. Not even one courtesy phone call and we cannot get through to them after several attempts.

Yes we made the mistake of paying them before we had fully checked our floor but we were abroad and felt it was right they were paid rather than waiting weeks until our return.

They sanded our kitchen and hall floor and re-oiled them whilst we were away. After specifying clearly we wanted the same look and feel as the existing floor which was in very good condition.

On our return we find:

- the floor has been sanded down by 4 millimetres in places to the point where the skirting boards are now higher than the floor
-the sanding has been done unevenly so the floor now has some areas that are higher then others
- the groove for our bifold doors was once flush with the wood, there is now a large lip in places (not evenly due to the uneven sanding). This looks odd and is dangerous for tripping
-the sealant between the bifold door and floor has been removed and not replaced
-the sealant that goes around our island and skirting boards has been removed and not replaced
-the White skirting boards have oil that cannot be removed all over them in places
- the colour of the floor is very very light and does not match the rest of the kitchen The colour now does not match the oak work tops that are also fitted in the kitchen despite our specification that it does.
- some of the knots in the wood have been removed (and look ghastly instead of giving the wood character) due to the rigorous sanding.

I don't know what annoys me more, all the poor workmanship or the poor after service care and customer service.

Feeling very sad about it and can't believe they are not even trying to put it right with a phone call or visit. (But then we were also stupid to have paid them!) so please whatever you do, do not use them and spread the word!