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★☆☆☆☆

“Pile it high sell it cheap”

written by RylanFowler195 on 05/08/2015

I have shopped at H Samuel several times I have bought lots of jewellery and watches, an engagement ring, two wedding rings and most recently a Fossil quartz watch for everyday wear.

The Fossil watch I purchased stopped working after about 6 weeks after purchase so I returned it to my local store who advised me it was the battery at fault but they didn’t have any in stock so would send it off for repair and return it to me. Later the same week I received a different watch posted to my home address.

I contacted their customer services who have been incompetent, rude and ignorant in that order.

They first asked me to contact the store, I contacted the store who asked me to contact customer services. I contacted customer services a second time who asked for some information which I provided, then they asked for the same information again which I provided, again. That was two weeks ago and despite calls and emails I have been ignored since.

I thought it important to share my experience because as their Customer Services have refused to address the complaint it’s my only recourse. I don’t think I’ll ever buy anything from H Samuel again and I certainly won’t trust them with anything that I value in future and I implore anybody reading this to learn from my misfortune.

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