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★☆☆☆☆

“It is getting worse”

written by Travelling Frog on 04/08/2015

Unfortunately I have to use Luton Airport few times per year and it my opinion this airport is just getting worse!
Starting with Pick Up/Drop off charges - £ 2.50!!
Charge for Trollies
Charge for Priority lane at security - £ 4.00

On our last departure from Luton Airport we queued 30 minutes in security, we then wanted cup of coffee so that we can sit somewhere as there is no seating now for people who do not want to drink/eat. Unfortunately all eating/drinking places were full. The screen with flights was not working properly and our flight did not show on the screen after our 'Gate Closing' time on our boarding pass!

Queues for toilet were so long that they were in the departure hall. After 5 minutes of queuing we gave up and had to then ask the crew on the plane to let us use their toilet!

I will only use Luton Airport as last resort as their services are getting atrocious.

The only positive was the Luton Lounge (where you have to pay) but on my last visit (Spring 2015) they were doing refurbishment and it was terrible also. No toilets so we had to queue downstairs at normal toilets anyway so in July 15 I gave it a miss. It may be finished now but I did not have enough time to enjoy it anyway.

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