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“Appalling service.”

written by Ter70 on 02/08/2015

I will never be attempting to buy anything from IWOOT ever again and will be encouraging everyone that I know not to also after my one and only recent experience with them.

I placed an order for a 10x towel bale that was at a decent price. The package arrived in decent time but with 2x towels missing. I was then instructed to return the deficient package back to them so that a complete replacement could be resent out to me. It was here where the problems started.

The deficient package was returned to IWOOT via the Collect Plus service with tracking details. After about a week of waiting for an update on my replacement being sent to me, I contacted IWOOT via their only means which is online messaging. I awaited a reply, which came less that promptly, and was told that they had not received my package and could I send them proof of postage and/or tracking details, which I did and showed that the package had been returned to them and had been in their possession for 5 days. I was told that once I had provided the proof of postage and tracking details, my replacement would sent out to me even if they couldn't find the package. The fiasco continued via their laboured contact system and each correspondence being dealt with by a different agent, each using template responses that were often duplicated, still claiming that their warehouse had not received the package and not willing to further my order until they had received it although they had stated otherwise on request of tracking detail proof. I pointed out that they were reneging on the returns process instructions that they had quoted me and I wanted confirmation of this before I raise a dispute with Paypal. I asked for a full refund at the outcome of this dealing and got a reply saying that they were going to send out a replacement. Their appalling service and lack of attention to basic detail in customer service is staggering.

On top of this, when I received an automated e mail request from them to review my recent (even though incomplete) purchase from them, I left a review highlighting the poor service I had received and the review coincidentally disappeared and never got posted, hence my posting a review here, outside their influence.

The worst customer service I have ever received and I will never attempt to have dealings with IWOOT ever again!!!!!!!!