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“Prorider - Not a great service and aftersales are shocking”

written by KadynWalsh479 on 01/08/2015

Great trolley but totally let down by the service you receive. My controller unit was playing up 6 months into my warranty and instead of the 5 star return to base warranty they sent me out a unit to fit myself. It's never worked properly since, i argued that they should have taken it back repaired it but they were not interested. By the time I bit the bullet to get it sorted out it was out of warranty they didn't care that it was their issue a it went faulty in warranty. My remote controlled trolley now lasts around 14 holes before the controller unit plays up and tells me the battery is dead and I mess around with it for the last 4 holes trying to get it through 18. This is a trolley that is supposed to last 36 holes I don't even bother with the remote control now as it wont even last 9 holes before messing around with it. To add insult to injury I asked for a charger unit as the charger light doesn't change green and they couldn't even get that delivered in time for my golf tour 6 working days later. In the end the charger never turned up not even sure they ever sent one! Long and short DON'T BUY ONE GO FOR A PROPER WELL KNOWN GOLFING COMPANY

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