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“Stay AWAY from this company!”

written by on 29/07/2015

I should have read the previous review! When I arrived, the staff at the Orlando office told me that I needed a hard copy of my insurance policy (NOT just the insurance card...the WHOLE policy) in order to rent the car. I assured them that I had coverage and that I could have the policy faxed, e-mailed or the representative could speak to my insurance company. The employee told me that they don't "do" faxes, e-mails or calls. WHY THE HECK NOT? The only reason is to TAKE ADVANTAGE of unknowing tourists! Apparently, this is new policy in Florida and according to the Orlando Economy staff, the policy is made clear when the reservation is made. FALSE! In looking back at my confirmation and the rentalcars.com site, this is not stated anywhere! In addition, several others at the Orlando office were in the same predicament as I was.
To make matters worse, the manager at the Orlando office was condescending.
When returned the car, I said that I was totally appalled by the way the customers are being taken advantage of and that I would be writing a negative review. His response was, "I look forward to reading it." He also said, "I have your signature here, so you can't dispute the charge now." How unprofessional! I would have gone back to the Orlando airport to rent from another company if my elderly mother had not been with me. STAY AWAY and spread the word about this company!

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