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“Choose another airline! ”

written by on 27/07/2015

I gave AA a one star rating because I had to choose something. Otherwise, I would have given it a negative. This was my worst flying experience ever, and my children's first flying experience ever. We were supposed to fly out Sunday morning at 7:45 a.m. and due to a mechanical issue the flight was delayed (at first) and ended up getting cancelled. The next flight out was full, so we had to take the next available flight at 4:45. Spent all day at the airport waiting to start our Orlando vacation. I was thinking this would be the worst part of our trip - but it wasn't. On the way home - our flight was delayed yet again. We flew out 2 hours after our original flight was scheduled, which caused us to miss our connecting flight in Chicago. There were no later flights, so we had to stay overnight. When I asked them about a room, along with many other passengers, we were given a discounted rate at a hotel 15 miles from the airport. The discounted rate was $75 and they didn't offer to pay for a cab (the shuttle wasn't running this late). Rather than taking the room, we slept at the airport. Definitely not what you wish for your children's first flying experience. They have learned to NEVER fly American!