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“Never again”

written by 6Graves on 23/07/2015

Card loaded with sterling and Canadian Dollars.Keep in mind you should be able to have several currencies on this Master card .
Used it once to with draw cash in Vancouver and low and behold the whole transaction is carried out in sterling...I can only presume the exchange rate fees being billed to me .
Whilst I can understand mistakes do happen and I would have been able to accept that, if this had been dealt with swiftly, I am still waiting for a response to my email 8 days later.!!!!!
Mind you the last time I needed some input from Caxton they took 9 days to reply.
What a shame I was more than happy with the last card but after this experience I will not have the confidence to use it again.Neither will any member of my family ,who all have Caxton cards.
Very unprofessional ,very poor customer service.So it will be a case for the ombudsman ,bit of bother but the last time I took a building society to task I was awarded compensation ,so well worth the effort.

I am afraid swift ,helpful,customer service can either make or break a company ,Caxton do not appear to have grasped this .

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