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“Angry man refused refund”

written by 62Nicholson on 20/07/2015

I own a 35mm SLR, which I use to take nearly all of my photos (as I prefer film as a format). I recently went on a family holiday, and took 5 reels of photos, which I decided to get developed and scanned at Bristol Cameras. When the CD arrived in the post, all of the negatives had been scanned at funny angles: with black bars on the top, bottom or sides of varying photos. And a reel I took at night had been chopped and scanned completely wrong: with firework displays cut in half and stitched together in weird ways. I phoned up, and said "I think they've been scanned in wrong", when an angry man replied "well, for £2.99 I'm not going to hand scan each negative and make sure it's lined up!" I wasn't expecting hand scanning (I usually get them machine scanned), but I was expecting them to be lined up!
Needless to say, when I asked "could I have a refund please?" I was told No, "but you can bring them back and I'll try again."
I will not be trying again with Bristol Cameras, I will take all future business elsewhere!
Yours,
An unhappy customer

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