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“Had my iPad for a month and bad updates”

written by winster77 on 14/07/2015

Whilst I started off being relatively happy with the service, this took a sharp decline when further repairs were required on my iPad. I was informed at this point a further 7 - 10 working days were required to fix this. After this time was up, Fone Angels customer service got progressively worse and very quickly. Whenever I called up I had to select the new customer option in order to speak to someone. I was then told my iPad would be sent out in a few days and yet continually had to keep chasing. Fone Angels were NOT forthcoming in their information and I would've expected them to closely monitor my order considering I had already raised the complaint. At every step of the way I had to chase Fone Angels, emailing the complaints email address each time. The last straw was when I didn't even receive a dispatch email telling me my iPad had been sent back even though I was promised one. All in all, terrible customer service, no form of apology and where I did speak to someone to complain, their apologies was not sincere either. Definitely will not be using this company again.