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“very poor customer service”

written by Samirw452 on 09/07/2015

I have been affected by the co op card error today. I was unaware of this and phoned the bank about something else, before i could speak the very rude male operator demanded a transfer money to my card as it had a minus amount, when i question the payment taken today as i thought it had been taken twice, i was told repeatedly i didnt understand banking, i had spent the money, so i should pay, he mocked my shopping habits! He tranferred money to my card despite my telling him it was a mistake, when he obviously was informed by a staff member of the news about the co op he passed my call to them, didnt have the guts to talk to me himself.

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