written by neill970 on 09/07/2015
i recently got a online quote for my new bike insurance, having chosen bikesure for my insurance i phoned there call center which by the way is charged at premium rate, upon getting through the guy i was speaking to was the rudest individual i have ever spoken to, he accused me of recently having a payout for injuries which i had not and never have had, then told me they were taking notes of my phone call of which i replied please feel free to do so, this interrogation went on for about 25 minutes bear in mind its a premium rate phone line to there call center. he even said you'll probably cancel of which i replied i will do but i had to take the policy out as it was 9pm and i was collecting my brand new bike at 8am the following morning and all the other insurance companies had gone home for the night.
i did cancel my policy with bikesure and took me business else where but got charged 75 plus a 15 pound call center fee deducted from the initial payment. which to me seemed ver over the top seeing as the entire policy was £400 for the year. please never use this terrible company.