written by Paigee on 08/07/2015
I booked my hotel, car and airlines with Bookit. When I arrived at our destination, it was not a resort, but a residential condominium with no office on location. I called Bookit and they found me another hotel at the Bilmar (which was wonderful). I was charged $285.61 to change hotels. I also bought travel insurance with Bookit. On return from my trip I called Bookit to try and get the $285.61 refunded due to their mistake, but they asked me to try to get my refund through insurance. Travel insurance didn't help. After contacting Bookit for a third time I find out that I was charged a cancellation fee for the original reservation. Bookit refunded the cancellation fee, but would not refund the charges it cost me to get into another hotel. Also, the reservation was not in my name and that took another two hours to get our room due to that error. Fortunately, Citibank is taking care of this for me now. I do not recommend Bookit. They did not try to make it right.